News

Westcon Group Announces Track-It, Real-Time Order Tracking System for Resellers

BERLIN, FEBRUARY 6, 2006—Westcon Group, Inc., the world's leading specialty distributor in networking, security, mobility and convergence, announced the availability of Track-It, a real-time order tracking system designed to help customers receive the latest information on order status via automatic e-mail updates. The information service is integrated into Westcon Group’s E-Commerce system although it is not required for customers to be registered with E-Commerce to use the service.

By using Track-It, Westcon Group customers can receive order status information, including actual and estimated ship dates, in real-time.  For invoiced orders, customers can conveniently look up basic information such as ship-to address, shipping method, shipping date, invoice numbers and order totals—including freight.  Carrier tracking numbers and serial numbers can also be accessed. 

Thomas Schoon, vice president, Europe, Westcon Group European Operations, commented: “Our logistics, warehousing and dispatching capabilities are among the best in the business. Track-It provides an additional level of transparency to the customer fulfillment process, enabling VARs to receive a notice on precisely when an item has shipped. This applies to “self-service” orders as well as orders filled by Westcon Group sales staff.”

Melissa El-Miligy, Director of European markets Distribution for Cisco Systems, added: “Shipping and fulfillment is the last, critical stage of a sale. Customers expect solutions to be delivered accurately and on time and Comstor’s Track-It system helps VARs manage the expectations of their clients, using verifiable delivery and tracking information.”

“When we arrange for a solution to be delivered and deployed, there is a lot of planning and scheduling involved—each day counts and we rely on the precision of information we are given from our vendor, in this case Comstor,” says Tom Foorthuis, purchasing manager of Netherlands-based KPN B.V. “Track-It gives us 24x7 access to the status of our order and by sending status emails out, saves us the time of researching the required information ourselves.”

Comstor Networks, a division of Westcon GmbH
Kaiserin-Augusta-Allee 113
10553 Berlin
Telephone +49 (0)30 346 03 300
Fax +49 (0)30 346 03 199
sales@comstor.de