Westcon Security Technical Services
With more players in the security market than ever before due to rising security threats, the choice of security appliances is vast.
Westcon Security has endeavoured to choose the best of breed security vendors and products for you but sometimes that is not enough - often the basis for projects to be won is more about service and support.
Customers trust the appliances you sell to them to secure their network at all times. With security threats, time is critical and problems need require immediate attention. That is why Westcon Security now offers a range of first-class technical and professional services to our partners, so you can stand out from the crowd and deliver the best service to your customers.
What we offer
- Telephone support: 8x5 or 24x7, 1st line or 2nd line support
- Onsite maintenance service: 8x5 or 24x7, 4 hr respsonse
- Consultancy services: Review, Network Surveys, Design, Planning
Implementation.
At this time for selected vendors only. Please ask our Technical Team for the up-to-date information which vendors/products they can support you on.
0845 644 2564 or support@westconsecurity.co.uk.
Why sell Westcon Security support?
• Selling support also means additional margin, not only on new contracts but
also on regular renewals
• Training and maintaining support staff does not come cheap
Being able to forget about the support suddenly makes selling so much easier.
• Westcon Security offers a flexible service and will take calls either directly from end-users or as second line support from your qualified staff
• Systems need maintenance and upgrades: Let us help you with advice and
performing updates
• Partnering with Westcon Security enables you to sell products where you have no technical expertise.
Why do my customers need Support?
• Customers trust the appliances you sold to them to secure their network at all
times. With security threats, time is critical and problem solving requires instant
response
• Westcon Security service offers assistance for mission critical solutions on a 24x7 basis
• Mission critical applications need specialist and advanced support services.
Let us help you with advice and performing updates
• Vendor updates are only one part of keeping systems secure, the other part
is to ensure security policies are properly configured without reducing business
efficiency
